Whitepaper: Using Gamification and Digital Motivation to Increase Call Center Productivity

Integrating gamification elements within the existing business processes of call and service centers can not only drastically improve the productivity of employees but also increase call deflection and keep customers engaged with the brand.
use gamification to increase call center productivityDownload to learn:

  • • Some drivers impacting call center productivity
  • • Why a different approach is needed
  • • What’s involved in a successful approach
  • • Some working examples of call centers using gamification successfully

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