A next generation engagement solution for internal employee and external customer communities.
“With platforms, the assets that are hard to copy are the community and the resources its members own and contribute…. Healthy platforms track the participation of ecosystem members that enhances network effects—activities such as content sharing and repeat visits.” (Harvard Business Review)
Companies have invested $billions in social enterprise and external community platforms to bring the promise of faster, more interactive and richer communication with all stakeholders. Whether the goal is to facilitate employee collaboration, engender customer self-service, or promote exchange between the company and its constituents, organizations that use these platforms struggle to keep their customers, partners and employees contributing, participating and engaged.
Gartner has reported that nearly 72 percent of customers never log in to online communities! Social enterprise and external community platforms don’t include Digital Recognition by design. Some have limited or simple Gamification mechanisms but none have the behavior recognition, layered reward and experience pathways capable through the Badgeville platform. Badgeville combines the its industry leading Digital Motivation Platform with its MotivationMetrics analytics solution to deliver the first true Digital Recognition system. Badgeville packages this solution with a pre-set range of behaviors that customers can reward, see and measure across their community.
Badgeville created CommunityFirst™ to provide customers an easy entry point in the world of Digital Recognition. It’s the ideal solution to encourage employees and customers to participate, curate and contribute in enterprise communities and improve the quality of conversations and interactions. Badgeville’s CommunityFirst allows businesses to deploy quickly on top of any standard enterprise community application, reward targeted behaviors, as well as see and measure results across deployments. Badgeville recognizes that companies often start their Digital Motivation journey by trying to improve engagement on enterprise communities. We packed our best knowledge and learning in CommunityFirst to help our customers get there fast.
CommunityFirst is a Pre-Packaged Solution for Internal or External Enterprise Communities. Key elements of the solution include: