The Power of Self-Service Support: Save Money and Create Happier Customers

The Power of Self-Service Support: Save Money and Create Happier Customers

Why do we so often dread the interactions with customer support? If you’re having issues with a product or service, the last thing you want to do is call their support hotline. The ‘hold’ music is an annoyance and you have no idea how long you’ll have to wait. And what if it’s going to…

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Make a Game out of It

Make a Game out of It

As Mary Poppins once said, “In every job that must be done, there is an element of fun. You find the fun, and snap! The job’s a game!”   By taking that concept and applying it to the enterprise, you end up with enterprise gamification – using techniques from games to engage and motivate people…

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Big Data in Gamification

Big Data in Gamification

Engagement is the one common component that needs to happen when it comes to work or playing a game. And as we transition into the age of full-blown digitalization, advanced technology and big data are being leveraged in the workplace to increase employee engagement through gamification. The emergence of big data and advanced technology make…

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The Gamification Expert Series

  Yesterday we kicked off our new summer webinar series featuring gamification expert speakers with real world expertise. Steve Sims, Badgeville’s Chief Design Officer and gamification veteran, introduced the series and described the state of enterprise gamification today. Steve also explained how and why gamification works to drive employee engagement and then went on to…

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Gamification: A Solution to Enterprises’ Engagement Problems

Gamification: A Solution to Enterprises’ Engagement Problems

An article in PC world stated, “If 90 percent of the world’s workforce were suddenly struck with a debilitating illness that rendered them unable to perform to their fullest potential, it would be declared a global crisis.”   Engaged workers are productive workers. This is where gamification comes in to help. Gamification is about taking…

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The Best Mistake to Make

In a Fortune article Badgeville’s own Steve Sims writes about the best mistake he has ever made. Sims writes about how early in his career most of his experience was in the video game industry and parallel arenas, where “the rules of engagement and success were largely known.” — Despite the risks involved when introducing…

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Key Questions Enterprises Ask About Gamification

I often hear similar questions asked by enterprises when considering gamification. I use these questions to gauge the overall level of knowledge in the market. In 2015, I’ve found that there are no longer questions about what gamification is, but instead there are many questions about how to get started, champion a project and drive…

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Why the Badgeville Solution Makes Sense for Your Gamification Programs

What is Gamification? Gamification aims to increase user engagement in non-game contexts through the use of game mechanics and thinking. Many organizations are already leveraging gamified services for consumer goods marketing and customer retention. Marketing researcher TechNavio predicts the global gamification marketing will grow 68.4% per year (CAG) through 2018. As the gamification market grows,…

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Motivation in the Workplace: Helpful Learning Resources

Motivation and engagement go hand in hand, and motivation surely plays a part in how engaged employees are in the workplace. When employees are motivated in the workplace they often perform better, be happier in their job, and likely have a higher retention rate than unmotivated employees. Want to learn more about the power of…

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