Badgeville for Support

Badgeville for Support
The Behavior Platform can increase employee productivity with key services systems and reward customers' engagement with support communities

With emerging social media channels, online communities, and a glut of new products launched every day, support organizations have never faced greater challenges in serving customers.

1
%
of organizations have the business processes in place to provide a consistent customer experience across all departments and channels, leaving thousands of unresolved cases, tickets, and support questions unanswered.
10
%
According to the Customer Service Scoreboard, only 10% of customers are satisfied with remote support interactions.
30
%
Despite launching proprietary support communities to offload support requests and build a knowledge base, only 30% of customers ever log in to them.
The Behavior Platform for Customer Service
Customers leveraging The Behavior Platform have increased both employee and customer engagement by 50%, allowing them to reduce support costs and increase customer satisfaction. By leveraging Badgeville’s addictive Engagement Mechanics that power some of the world’s most popular social networks and social games, support leaders utilizing The Behavior Platform can incentivize their employees to optimize support processes, encourage customers to help each other, and build more comprehensive knowledge stores.
  • Engine Yard Mission
    Engine Yard Mission
  • Engine Yard Showcase
    Engine Yard Showcase
  • Engine Yard Toast
    Engine Yard Toast

The Behavior Platform can integrate with virtually any support system, such as Zendesk, Salesforce.com’s Service Cloud, and Jira. Badgeville’s robust Game Mechanics can reward critical user behaviors for both support employees and customer, such as filing support tickets, resolving them, and contributing best practices to support communities.
Real Results
Customers of The Behavior Platform have improved key engagement and support metrics, driving better employee productivity and customer engagement with support communities.

Real Results for Customer Service
Sales teams leveraging The Behavior Platform have grown user adoption and increased the value of their sales applications, including:
20
%
Average reduction in support tickets filed
40
%
Increase in knowledge-based searches and support community engagement
40
%
Improvement in ticket response time
13
%
Improvement in speed to ticket resolution

 

 

 

Featured Video

Jamie Bleichner, Manager of Support & Engineering Operations, Engine Yard

 

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