: Engine Yard
“Gamification is now part of how our talented support team communicates with customers and employees. Powered by Badgeville and Zendesk, we were able to deploy a powerful rewards and recognition experience across our customer and employee-facing support programs in just a few short weeks.”
As a leading PaaS for developers to code and deploy applications, Engine Yard serves thousands of customers in over 58 countries. Passionate about customer service, the Engine Yard team integrated a Zendesk knowledge community into their support tool for customers to self-serve and submit tickets. However, customers and employees didn't contribute to the knowledge base as quickly as the team had hoped - the classic chicken-or-the-egg problem.
How We Did It